Terms of Use

These Terms of Use (“Terms”) govern your use of the VanGolf mobile application, VanGolf websites and related services (together, “VanGolf”).

VanGolf is operated by VanGolf Pty Ltd, trading as VanGolf, in Australia.

By creating an account or using VanGolf, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use VanGolf.

1. Eligibility

VanGolf is intended for people aged 18 years and over.

You must be at least 18 years old to create an account or use the VanGolf app.

By creating an account, you confirm that you are at least 18 years of age.

2. Accounts

You are responsible for:

• keeping your sign-in details secure;
• activity occurring through your account; and
• providing accurate information when registering or updating your account.

You must not create an account using another person’s identity or allow another person to use your account in a way that breaches these Terms.

You may delete your account from within the VanGolf app or through our Delete Account page.

We may restrict, suspend or terminate an account where we reasonably believe this is necessary because:

• these Terms or our Community Guidelines have been breached;
• the account is being used unlawfully or fraudulently;
• the account poses a security or safety risk;
• the account is being used to harm other users, VanGolf or third parties; or
• we are required to do so by law.

Where reasonably practicable, we may provide notice or an opportunity to address an issue before permanently terminating an account, depending on the seriousness of the circumstances.

3. VanGolf services

VanGolf helps travellers discover golf courses, accommodation and related places, plan golf road trips, save favourites, record travel and golf experiences using Passport features, and participate in Community discussions.

VanGolf may include both free and paid features.

Features may change over time. We may add, modify, limit or discontinue features where reasonably necessary to:

• improve VanGolf;
• introduce new services;
• address technical or security issues;
• comply with legal or app-store requirements; or
• respond to changes in third-party services we rely on.

We will take reasonable steps to avoid materially reducing paid functionality during a subscription period without appropriate notice or other remedy where required by law.

4. Maps, routes and travel information

Maps, travel times, distances, routes, suggested stops, overnight locations and other trip-planning information provided by VanGolf are intended to assist with travel planning.

They may be incomplete, inaccurate, outdated or unsuitable due to factors including:

• road closures;
• weather;
• bushfires or other emergencies;
• vehicle type, size or weight;
• road conditions;
• local restrictions;
• access limitations; or
• changes that have not yet been reflected in our data.

You remain responsible for:

• choosing a safe, lawful and practical route;
• obeying road signs and traffic laws;
• determining whether roads and locations are suitable for your vehicle;
• confirming whether overnight parking or camping is permitted;
• checking current conditions where safety may be affected; and
• complying with local laws and restrictions.

Do not interact with VanGolf while driving where doing so would be unsafe or unlawful.

VanGolf should not be relied upon as the sole source of emergency information, road-closure information, bushfire warnings or other safety-critical information. Where safety is involved, use appropriate official information sources.

5. Golf courses, stays and other place information

Information about golf courses, accommodation, overnight stays, fees, facilities, opening hours, access conditions, availability, member offers and similar details may come from:

• golf clubs or other venue operators;
• VanGolf users;
• publicly available sources;
• third-party data providers; or
• VanGolf’s own research.

Although we aim to provide useful and accurate information, circumstances can change and information may contain errors.

You should confirm important information directly with the relevant venue before travelling, booking or making a purchase.

Unless expressly stated otherwise, golf clubs, accommodation providers and other venues displayed through VanGolf are independent third parties. VanGolf does not operate those businesses and is not responsible merely because a business or location is displayed, featured or recommended in VanGolf.

Partner offers and member benefits are subject to the conditions of the relevant provider and may change, become unavailable or end.

6. Commercial relationships and recommendations

Some golf clubs, accommodation providers or other venues displayed in VanGolf may have a commercial, promotional or partnership relationship with VanGolf.

Partner venues may receive benefits such as:

• a Partner or other identifying badge;
• increased visibility within VanGolf;
• featured placement;
• inclusion in promotional material; or
• increased prominence when VanGolf generates relevant recommendations.

Recommendations may also take into account factors such as:

• location;
• route suitability;
• user preferences;
• available facilities;
• golf or accommodation characteristics;
• member offers;
• relevance to a planned trip; and
• other information available to VanGolf.

A commercial relationship does not necessarily mean a venue will always be recommended.

Where content is paid advertising or sponsored placement and applicable law requires this to be identified, VanGolf will identify it appropriately.

7. Community and User Content

VanGolf may allow users to post text, photos, replies, reviews, tips and other material (“User Content”).

You retain ownership of the User Content you create.

By uploading or publishing User Content, you grant VanGolf a non-exclusive, worldwide and royalty-free licence to host, store, reproduce, transmit, display, moderate and otherwise use that content as reasonably necessary to operate, provide and improve VanGolf.

This licence allows VanGolf’s service providers to process User Content where reasonably necessary to provide services to VanGolf.

VanGolf will not use User Content in external advertising or promotional campaigns in a way that identifies you without your permission.

You confirm that:

• you own your User Content or have the necessary permission to submit it;
• your User Content does not infringe another person’s rights; and
• you are responsible for the content you submit.

If you delete User Content or your account, VanGolf will cease using that content except where it must temporarily remain in backups, has been lawfully retained for security or legal purposes, or has been appropriately de-identified.

Prohibited content

You must not post User Content that:

• is unlawful;
• threatens, harasses, bullies or abuses another person;
• promotes hatred or unlawful discrimination;
• is sexually explicit or exploitative;
• contains or facilitates child sexual abuse or exploitation material;
• promotes scams, fraud or illegal activity;
• impersonates another person or misrepresents your identity;
• infringes copyright, trade marks, privacy or other legal rights;
• publishes another person’s private, confidential or personal information without appropriate permission;
• contains malware, malicious links, spam or deceptive advertising;
• promotes dangerous or seriously harmful behaviour in breach of our Community Guidelines; or
• otherwise breaches our Community Guidelines.

Before creating or uploading User Content, you must accept the VanGolf Community Guidelines.

Public User Content may be visible to other users.

Users may use VanGolf’s in-app tools to report inappropriate content or users and, where available, block other users.

VanGolf may remove User Content, restrict access to Community features, or suspend or terminate accounts where reasonably necessary to enforce these Terms, our Community Guidelines, protect users or comply with law.

8. Acceptable use

You must not:

• attempt to gain unauthorised access to VanGolf systems, accounts or data;
• interfere with the operation, security or availability of VanGolf;
• knowingly introduce malware or malicious code;
• use automated systems to scrape, harvest or extract VanGolf data except where VanGolf expressly permits it;
• reverse engineer or attempt to circumvent technical protections except where such restrictions cannot lawfully apply;
• misuse personal information obtained through VanGolf;
• use VanGolf to harass, threaten, deceive or harm another person;
• manipulate ratings, reports, reviews or other Community systems;
• evade account suspensions, moderation actions, user blocking or other enforcement measures; or
• use VanGolf for unlawful purposes.

9. Subscriptions and purchases

Some VanGolf features may require a paid subscription or other purchase.

Before purchase, the relevant purchase screen will display applicable information such as:

• the price;
• subscription period;
• features included; and
• whether the subscription automatically renews.

Unless otherwise stated at the time of purchase, subscriptions may automatically renew until cancelled.

Purchases made through Google Play or Apple’s App Store are billed through the relevant store.

You can manage or cancel a store subscription through your Google Play or Apple account.

Cancelling a subscription generally prevents the next renewal but does not normally end access already paid for during the current subscription period.

Deleting your VanGolf account does not automatically cancel an active Google Play or Apple App Store subscription. You should cancel the subscription separately through the relevant store.

Billing and refund requests for purchases processed by an app store may be handled through that store’s processes.

Nothing in this section excludes or restricts any refund, cancellation or other right or remedy you may have under the Australian Consumer Law or other applicable law.

10. Intellectual property

Except for User Content and third-party material, VanGolf and its associated:

• software;
• branding;
• logos;
• graphics;
• interface design;
• original text;
• databases;
• curated content; and
• other intellectual property

are owned by or licensed to VanGolf Pty Ltd.

VanGolf grants you a limited, personal, non-exclusive, non-transferable and revocable right to use VanGolf for its intended purposes in accordance with these Terms.

These Terms do not transfer ownership of VanGolf intellectual property to you.

11. Third-party services and links

VanGolf relies on third-party products and services, which may include:

• Google Firebase;
• Google Maps Platform;
• Google Sign-In;
• Cloudflare;
• Google Play;
• Apple services; and
• other service providers used to operate VanGolf.

Some VanGolf features may also provide information from or links to independent businesses or third-party websites.

Third-party services may be governed by their own terms and privacy policies.

VanGolf does not control independent third-party services and cannot guarantee their continued availability, accuracy or performance.

12. Disclaimers

While VanGolf takes reasonable care in providing its services, we do not guarantee that:

• VanGolf will always be available or uninterrupted;
• every feature will always operate without error;
• third-party information will always be complete or current;
• every place displayed will remain available;
• every route or recommendation will be suitable for every user; or
• a particular golf course, stay, offer or other service will meet your individual expectations.

User Content represents the views and experiences of the users who provide it and does not necessarily represent the views of VanGolf.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

13. Liability

To the extent permitted by law, VanGolf Pty Ltd is not responsible for loss caused by:

• inaccurate or outdated information supplied by independent third parties;
• decisions made contrary to warnings or information provided in these Terms;
• circumstances outside VanGolf’s reasonable control;
• the acts or omissions of independent golf clubs, accommodation providers or other businesses;
• User Content posted by other users; or
• the unavailability or failure of independent third-party services,

except to the extent that VanGolf is responsible under applicable law.

You remain responsible for exercising reasonable care when making travel, driving, accommodation and purchasing decisions.

Nothing in these Terms excludes or limits liability, rights or remedies where doing so would be unlawful, including under the Australian Consumer Law.

14. Privacy

VanGolf handles personal information in accordance with our Privacy Policy.

Our Privacy Policy explains, among other things:

• what information we collect;
• how we use and disclose it;
• how long it may be retained;
• how you can request access or correction; and
• how you can request deletion of your account and associated personal information.

15. Changes to VanGolf

Technology, third-party services and user needs change over time.

We may modify VanGolf where reasonably necessary to operate, maintain, improve or secure the service.

Where a material change significantly affects a paid feature, we will take reasonable steps to provide appropriate notice or another remedy where required by law.

We do not guarantee that every existing feature will remain available indefinitely.

16. Changes to these Terms

We may update these Terms where reasonably necessary to reflect:

• changes to VanGolf;
• new features or services;
• changes to our business practices;
• legal or regulatory requirements; or
• security or operational requirements.

When changes are made, we will update the Last updated date.

If we make a material change that significantly affects your rights or obligations, we will provide reasonable notice where practicable.

If you do not agree with updated Terms, you may stop using VanGolf and, where applicable, cancel your subscription.

Nothing in this section limits rights you may have under applicable consumer law.

17. Termination and account deletion

You may stop using VanGolf at any time.

You may request deletion of your VanGolf account through:

• the account settings within the VanGolf app; or
• our website’s Delete Account page.

Account deletion is handled in accordance with our Privacy Policy.

We may suspend or terminate access in the circumstances described in these Terms.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature need to continue after termination — including intellectual property provisions and applicable liability provisions — continue to apply.

18. Severability

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

19. No waiver

If VanGolf does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

20. Governing law

These Terms are governed by the laws of South Australia, Australia.

Subject to any rights you have under applicable consumer law, disputes relating to these Terms may be heard by courts with jurisdiction in South Australia.

Nothing in this section prevents you from exercising a right to bring a claim in another jurisdiction where applicable law gives you that right.

21. Contact

Questions about these Terms can be sent to:

VanGolf Pty Ltd
Trading as VanGolf
Australia
Email: info@vangolf.app

Support: Support page
Privacy: Privacy Policy
Account deletion: Delete Account page
Community: Community Guidelines