Help
VanGolf Support
Email us at info@vangolf.app
VanGolf is operated by VanGolf Pty Ltd, Australia.
When reporting a problem, tell us:
- whether you use iPhone or Android;
- your device model, if known;
- your VanGolf app version, if known;
- roughly what you were doing when the problem occurred; and
- any error message you saw.
Screenshots are especially helpful.
Quick links
Common questions
How do I delete my account?
In the app:
More → Account → Delete account
If you no longer have access to the app, use the Delete Account page on the VanGolf website and confirm your request using the email address associated with your account.
Does deleting my account cancel my subscription?
No.
Deleting your VanGolf account does not automatically cancel an active Google Play or Apple App Store subscription.
Cancel the subscription separately through the store where you purchased it.
How do I cancel my subscription?
Manage or cancel your VanGolf subscription through the store where you purchased it:
- Android: Google Play
- iPhone: Apple App Store
Cancelling normally prevents the next renewal while allowing you to continue using paid features until the end of the period you have already paid for.
I can’t sign in
Make sure you are using the same email address or Google account you originally used to register for VanGolf.
If you still cannot sign in, email info@vangolf.app from the email address associated with your VanGolf account where possible.
Please do not send us your password.
Maps, trips or place information look wrong
Routes, trip suggestions and information about golf courses, stays and other places can change or occasionally contain errors.
If something looks wrong, you can:
- check More → Help in the app for trip-planning guidance; or
- email info@vangolf.app and tell us which trip, route or place appears incorrect.
Including a screenshot or the name of the relevant location helps us investigate.
For road closures, bushfires, emergencies or other safety-critical information, always check appropriate official sources.
How do I report Community content or another user?
Use the Report option on the relevant content or user within VanGolf Community.
You can also block another user if you no longer want to see their content.
For serious issues that cannot be reported through the app, email info@vangolf.app.
See our Community Guidelines for more information about what is and is not allowed.
How do I report incorrect information about a golf course or stay?
If a listing contains incorrect or outdated information, use any available correction or feedback option within VanGolf.
You can also email info@vangolf.app with:
- the name of the course or location;
- what information appears incorrect; and
- the correct information, if you know it.
App feedback
Signed-in users can also send feedback from within VanGolf.
Email support remains available for anyone who cannot open the app, cannot sign in, or would simply prefer to contact us directly.
Contact
VanGolf Pty Ltd
Trading as VanGolf
Australia
Email: info@vangolf.app